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Questions and answers

These were prepared to assist policyholder in coming to their decision about the Aviva offer to buy out policyholders interest in the inherited estates of CGNU and CULAC. The reattribution was approved in the High Court on 19 September 2009 (see ‘News & Articles')

46) What is the policyholder advocate and why do we need one?

The Policyholder advocate is an independent representative of the potentially eligible policyholders appointed in accordance with the rules of the Financial Services Authority (FSA), the UK regulator of insurance companies. As part of the reattribution process, the Policyholder advocate negotiates an offer with Aviva on behalf of eligible policyholders and confirms which policyholders are eligible to participate in the reattribution. The role of the Policyholder advocate gives policyholders the opportunity to have their say and be confident in the knowledge that they are treated properly